Billing & Returns

Refund & Cancellation Policy

Last Updated: September 2026 | Transparent and straightforward policy

1. Overview

At Chatbox, operated by Zarvonis Ventures Private Limited, we strive to provide a high quality and reliable user experience. We understand that circumstances may arise where you may require a refund or cancellation for your in-app purchase or VIP subscription.

2. How Subscriptions Work

When you purchase a subscription or pass in Chatbox (such as our ₹1 Trial, Weekly VIP, or Monthly VIP), payments are processed securely through Google Play In-App Billing.

  • Subscriptions renew automatically unless cancelled before the end of the current billing cycle.
  • You can manage or cancel your active subscriptions anytime via the Google Play Store App → Profile Icon → Payments & Subscriptions → Subscriptions.
  • Cancelling a subscription turns off future billing while allowing you to retain access to VIP features until the current period expires.

3. Google Play Store Refund Window (Within 48 Hours)

If you made a purchase less than 48 hours ago, you can request a direct refund through the Google Play Store:

  1. Go to Google Play Order History.
  2. Find the order for Chatbox you want to return.
  3. Select Request a refund or Report a problem and choose your reason.
  4. Google usually provides a decision within 1 business day.

4. Zarvonis Customer Support Refunds

If more than 48 hours have elapsed or you experienced technical difficulties where VIP features were charged but not unlocked:

  • Email our support desk at tech@zarvonis.com with the subject line "Chatbox Refund Request".
  • Include your Google Play Order Number (starts with GPA.xxxx-xxxx-xxxx-xxxxx) found in your purchase confirmation email.
  • State the reason for your refund request (e.g. duplicate charge, app crashes, failure to unlock features).

Our billing team investigates each request fairly and processes qualifying refunds within 5–7 business days back to your original payment method.

5. Non-Refundable Situations

Refunds may not be granted under the following circumstances:

  • Purchases made beyond 30 days from the request date without prior reported issues.
  • Accounts suspended or terminated due to violation of our Terms of Service (e.g., spamming, unauthorized tampering).
  • Trial passes that were fully utilized without timely cancellation before the renewal date.

6. Contact Us

For any questions or assistance with billing and refunds, reach out to:

Zarvonis Ventures Private Limited
2nd Floor, 1187, Bhagwati, 5th Main Road, 21st Cross Road,
Next to Sapna Book House, 7th Sector, HSR Layout, Bengaluru - 560102, Karnataka, India
Email: tech@zarvonis.com
Phone: +91-9164984844